Shipping & Returns
Due to the nature of our products we do not offer refunds – if an item arrives damaged we will replace it
- Opened items are not eligible unless approved case-by-case.
- Must be submitted within 30 days of purchase.
- Requests after 30 days are not eligible.
Email: info@oroviawellness.com
Our team will provide return instructions.
- Customer is responsible for return shipping costs.
- Use a trackable shipping method.
- Refund issued to original payment method after inspection.
- Processing may take a few business days.
We can reship after 7 business days once the carrier confirms package status.
- Orders can be modified within 30 minutes.
- After shipping, orders cannot be changed or canceled.
We currently ship to U.S. & Canada addresses only.
- Weather
- Carrier Issues
- External factors
If tracking shows delivered but not received, contact the carrier.
We can help file a claim but cannot replace stolen packages.
