Shipping Policy

• Orovia Wellness ships to addresses within the United States only.
• We do not offer international shipping. This includes Canada, Mexico, and all other countries and territories outside the U.S.
• Our checkout only accepts U.S. shipping addresses. Any order that is found to have a non-U.S. destination will be cancelled and refunded in full.
• We do not ship to freight forwarders or re-shippers for the purpose of forwarding products outside the United States.

• Orders placed before 2:00 PM EST (Monday through Friday) ship the same business day.
• Orders placed after 2:00 PM EST, on weekends, or on U.S. holidays ship the next business day.
• Pre-order items ship on or about the date shown on the product page.

• All orders ship with 2-day shipping from our Los Angeles, California facility.
• Delivery dates are estimates only. Carrier delays, weather, and incorrect address information are outside our control.
• Temperature-sensitive research materials are packaged to arrive in good condition; please store items according to the product’s handling information immediately upon receipt.

• Standard 2-day shipping: $20 flat rate per order.
• Free shipping on orders of $200 or more (before tax, after discounts).
• Any optional add-ons selected at checkout (such as priority processing or shipping protection) are shown separately in your order total.

• A tracking number is emailed to you as soon as your order ships. You can also view tracking from the order in your account.
• Tracking information may take up to 24 hours to update after the carrier scans your package.

• Please double-check your shipping address at checkout. We are not responsible for packages delivered to an incorrect or incomplete address supplied by the customer.
• Orders can be modified or cancelled within 30 minutes of being placed by emailing info@oroviawellness.com. Once an order has shipped, it cannot be changed or cancelled.

• If tracking has not updated for 7 business days, contact us and we will open a carrier claim and reship once the carrier confirms the package status.
• If tracking shows delivered but the package was not received, please check with household members and neighbors, then contact the carrier first. We can help file a claim but cannot replace stolen packages.
• If an item arrives damaged or incorrect, email info@oroviawellness.com within 7 days of delivery with your order number and photos of the item and packaging, and we will replace it.

All products are supplied strictly for qualified laboratory, academic, scientific, and institutional research purposes. They are not intended for human or animal use, therapeutic use, diagnostic use, or any consumer application. By placing an order you confirm that you are 21 years of age or older and that the materials will be used for research purposes only.

Email info@oroviawellness.com or call/text (707) 373-4977 (Monday – Friday, 9 AM – 4 PM PST). Refunds and replacements are covered in our Refund & Return Policy.