FAQ

Product & Research

What are Orovia products intended for?+

Orovia products are supplied strictly as research materials for qualified laboratory, academic, scientific, and institutional purchasers. They are intended only for in-vitro analytical evaluation and non-clinical laboratory research. They are not intended for human or animal use, therapeutic use, diagnostic use, clinical use, food use, cosmetic use, or consumer application.

Are your products approved by the FDA?+

No. None of the products sold by Orovia Wellness are evaluated or approved by the U.S. Food and Drug Administration (FDA). Our products are not intended to diagnose, treat, cure, or prevent any disease and should not be interpreted or marketed as such.

Can Orovia products be used for self-experimentation or personal supplementation?+

No. Orovia products must not be used for self-experimentation, personal supplementation, human use, animal use, or any consumer application. Use outside a qualified laboratory, academic, scientific, or institutional research setting is prohibited.

Can Orovia provide dosing, reconstitution, administration, or usage guidance?+

No. Orovia does not provide dosing instructions, reconstitution guidance, administration guidance, clinical advice, therapeutic advice, or human/animal-use recommendations. Materials are supplied only to qualified purchasers who are responsible for handling them according to applicable laboratory protocols, institutional procedures, and relevant safety standards.

Ordering & Eligibility

Do I need to be a licensed professional or research institution to order?+

By placing an order, you certify that you are at least 21 years of age and are either: a licensed researcher; a laboratory or institution engaged in scientific study; or an individual with documented qualifications and intent to use the product strictly for research purposes. We reserve the right to request proof of qualifications and to cancel any order at our discretion.

Payment & Shipping

What payment methods do you accept?+

We accept all major credit cards and secure online payment methods through trusted third-party processors. For your protection, we do not store or directly handle any payment card information.

Where do you ship?+

We ship to the United States and Canada only. Canada shipping is a flat $50 USD per order; free-shipping offers apply only to U.S. destinations.

How long does shipping take?+

Orders placed before 2:00 PM EST ship the same business day; later orders ship the next business day. U.S. orders ship with 2-day shipping. Canada delivery times vary by destination, carrier and customs processing. Once a package leaves our facility, we are not responsible for delays caused by couriers or incorrect address information. Typical U.S. delivery: 2 business days after dispatch.

Returns & Documentation

Do you offer refunds or returns?+

Due to the nature of our products, all sales are final and refunds are not offered unless approved by our team. If an item arrives damaged or incorrect, we will replace it. Issues must be reported within 7 calendar days of receipt by emailing support@oroviawellness.com.

Do you provide Certificates of Analysis (COAs)?+

Yes. Every batch ships with a third-party Certificate of Analysis, and the current COAs are shown on each product page. These documents confirm the purity and composition of the materials based on third-party lab testing. Please note: COAs are provided for informational purposes only and do not constitute medical claims or approvals.

Still have a question? Contact us — we typically reply within 24–48 hours on business days.

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Research use only

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Orovia supplies research materials for qualified laboratory research only.
Not for human or animal use or consumption.

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